2000's Rave Colorado Springs Concert reviews
Concert was fine, entrance was horrible
On November 26th, I attended the 2000s Rave concert in Toronto, which turned out to be quite a stressful situation. The Ticketmaster App had been functioning correctly in the days leading up to the event, but upon reaching Scotia Bank Arena, I encountered difficulties accessing my bar-code. Despite my efforts to sign in, the app would only display a black screen, and no settings on my phone appeared to be at fault.
In an attempt to resolve the issue, I tried connecting to the venue's free wi-fi after completing the sign-up process, but to no avail - the black screen persisted. Seeking assistance from the ticket office proved futile, as they were unable to assist me despite presenting a receipt of my purchase. The transition to an all-digital system with no print ticket option left me stranded without a solution.
Although a staff member suggested logging in via the web rather than the app, this alternative method also failed. Contacting support through the webpage only offered email support, which was not helpful in my situation. Oddly enough, I managed to log in successfully through the support page and retrieve the bar-code, a method that worked despite bypassing the usual sign-in process.
Throughout the ordeal, I was forced to keep my phone on the bar-code page for fear of losing access, making the entire experience frustrating and nerve-wracking. This incident highlights the need for the option to either print tickets at home or download a PDF file to the phone, especially considering the importance of having vaccine proof readily accessible. The lack of such alternatives nearly jeopardized my concert attendance and cost me approximately $230.
Going forward, it is imperative that Ticketmaster considers the practicality of allowing at-home printing or PDF downloads to prevent similar incidents in the future. The insistence on an all-digital system may be aimed at enhancing security and curbing scalping, but it falls short in addressing the very real challenges faced by customers in accessing their tickets during critical moments.